Change My MDAC Email Address: 3 Things to Know If You Made a Mistake
Can I change my MDAC email address if I entered it incorrectly?
Yes, if you made a mistake when entering your email address during the MDAC application process, it’s possible to correct it. This is a common issue, and we’re here to help.
A wrong email address is one of the easiest mistakes to make on any online form, especially when you’re filling it out quickly before a trip, on a phone keyboard, or while juggling several other travel details at once. A single typo, a missing letter, or an old email address typed out of habit is all it takes, and it means the finished MDAC never reaches you.
How to change your MDAC email address if you used our service
If you used our service and did not receive your MDAC due to an incorrect email, simply contact our customer support team. To locate your application and re-send your MDAC, we may request details such as:
your passport number name and your correct email address
Once verified, we will securely resend your MDAC to the updated email.
If you filed directly on the official government site instead of through us, correcting a wrong email is a much bigger problem. The official system ties everything, your confirmation, your finished card, any future changes, to an 8 character code made up of a mix of numbers and upper and lower case letters, sent only to the email you originally entered. That code is the key to retrieving, correcting, or doing anything else with your MDAC.
If the email address was wrong to begin with, that code simply never arrives, and there’s no way to recover it or request a new one tied to the same application. In practice, that means starting the entire MDAC submission over from scratch, rather than fixing the one field that went wrong.
What we need from you to change your MDAC email address
We ask for these specific details because they let us confirm the application actually belongs to you before we send anything to a new inbox. Verifying your passport number and name against the original submission is a basic security step, one that protects your information from ending up in the wrong hands if someone else happened to make the same request. Once that’s confirmed, updating the email on file and resending your finished MDAC usually takes very little time.
Other changes we handle beyond your MDAC email address
The same process applies to any other change, not just when you need to change your MDAC email address.. If your flight details change, your accommodation address changes, or you need any other correction on your MDAC, just write to us. Our team of agents will start working on the correction right away and send the updated card back to you by email as quickly as possible. Making sure you always have someone to turn to for a correction, no matter what changed, is a core part of what we do, so you can travel with the peace of mind that we’re always here for you.
If you haven’t submitted your MDAC yet and would rather avoid this kind of mistake altogether, you can start your application through our MDAC application form, where we check every field, including your email address, before anything is sent off.
Related MDAC questions worth checking
A wrong email address usually comes up alongside a couple of other common concerns, so these might be worth a look too.
If you’re still waiting to hear back after submitting and aren’t sure whether the delay is normal, our page on will I receive a confirmation after submitting the MDAC explains what a typical wait looks like and when it’s worth reaching out.
If the mistake wasn’t your email but something else on the form, like a passport number or a name, take a look at what happens if I enter incorrect information, which walks through the difference between a small typo and a more serious mismatch.
✅ Our support team is available 24/7 and experienced in resolving these types of issues quickly and securely. If you’re ever unsure whether something needs fixing on your MDAC, it’s always faster to just ask us directly through our contact page than to wait and hope it sorts itself out at the airport.